Refund policy
Return & Refund Policy
At Nerdom, we want you to be thrilled with your collection. We offer a 30-day return window from the date you receive your order. To be eligible for a return, your item must be in its original, sealed condition—just as you received it.
Returns Eligibility
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Condition: Items must be unopened, unused, and in their original packaging.
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Proof of Purchase: Please include your order number or a copy of your confirmation email.
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Exclusions: We cannot accept returns on items that have been opened, assembled, or damaged after delivery.
How to Start a Return If you need to make a return, please email us at info@nerdom.com.au with your order number and the reason for your request. We will provide you with instructions on how to send the item back to our facility.
Damaged or Incorrect Items We take great care in packaging our figures and manga. However, if your order arrives damaged or you received the incorrect item, please contact us immediately. We will work with you to resolve the issue, whether through a replacement or a refund.
Refunds Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 5–10 business days.